A Tiny App with a Massive Impact

We addressed the most significant problem affecting all BPM practitioners, starting with users of mobile devices.

In conjunction with the DTI, we created a business tool that provides business process management information and support where it's needed the most - with the workforce. Combined with BPM Analytics, we ensure optimum device visibility and data reporting throughout the UK and globally to help impact BPM transitioning.

This small 'App' appears in the bottom right-hand corner of the device screen and 'at-a-glance' users can see how and where they are connected to the Internet.

The Options screen displays all the available Internet Connection Profiles.

If a problem is encountered, the User can immediately compile the relevant data for IT Support in order to assist the diagnosis process.

Troubleshooting is an important element of the interaction between Support and Users. We have made this process as simple as possible to maintain engagement of all staff.

If a member of staff has a problem, we have provided Offline Help within the STATUS program. All they have to do is click the "?" icon on the main dialog box.